Shipping & Returns
At Labosun, we want your shopping experience to be simple, safe and convenient. This page explains our shipping, delivery, replacement and return guidelines.
Shipping
We currently deliver Labosun products across India.
Once your order is confirmed, we will process and dispatch it as quickly as possible.
Estimated Delivery Time
Most orders are delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier service.
Delivery to remote or certain non-serviceable areas may take additional time.
Please note that delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, such as:
- Weather conditions
- Courier delays
- Transportation disruptions
- Festivals and public holidays
- Incorrect or incomplete delivery information
- Remote-area delivery restrictions
Order Processing
Orders are normally processed after successful payment and order confirmation.
Before dispatch, we may contact you if additional information is required to complete your order.
Once your order has been shipped, you may receive shipment or tracking information through the contact details provided with your order.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
- Order value
- Product size and weight
- Delivery location
- Shipping method
Any applicable shipping charges will be communicated before order confirmation.
Check Your Package on Delivery
We recommend checking your package when it is delivered.
If the outer package appears damaged, opened or tampered with, please take photographs or a short video of the package before opening it and contact us as soon as possible.
This will help us investigate the issue with the delivery partner.
Returns & Replacements
We want you to be happy with your Labosun purchase.
Returns or replacements may be considered in cases such as:
- Product received damaged
- Wrong product received
- Missing product or components
- Manufacturing defect
- Product significantly different from the product description
Please contact us as soon as possible after receiving the order if you notice any such issue.
Important
For damaged, defective or incorrect products, please provide:
- Order number
- Customer name
- Photographs of the product
- Photographs of the packaging
- A short video, where appropriate
- Description of the issue
Our team will review the information and guide you through the next steps.
Return Eligibility
To be eligible for a return or replacement, the product should generally:
- Be unused
- Be in its original condition
- Include the original packaging, where applicable
- Include accessories, parts and other items supplied with the product
- Not have been damaged due to misuse, improper handling or accidental damage
Certain products may not be eligible for return because of their nature, hygiene considerations, customization or other product-specific conditions.
Any product-specific return restrictions will be mentioned on the relevant product page where applicable.
Wrong or Missing Product
If you receive a product different from what you ordered, or if an item is missing from your order, please contact us promptly.
Please do not use the incorrect product until the issue has been resolved.
Our customer service team will review the order and assist you with the appropriate replacement or resolution.
Damaged Products
If your product arrives damaged, please contact us as soon as possible.
Please keep:
- The product
- Original packaging
- Shipping label
- Accessories and components
until the issue has been reviewed and resolved.
Photographs and videos may be requested to help us assess the condition of the product.
Non-Returnable Situations
Returns may not be accepted in cases where:
- The product has been used or damaged after delivery
- Damage is caused by improper use
- Parts or accessories are missing due to customer handling
- The product has been modified or altered
- The product is customized or personalized, where applicable
- The return request does not meet the applicable product conditions
Refunds
If a refund is approved, the applicable refund amount will be processed through the original payment method or another appropriate method, depending on the circumstances of the order.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
Shipping charges, where applicable, may be non-refundable unless the issue resulted from an error on our part or another eligible circumstance.
Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed or dispatched may not be cancellable.
If an order has already been shipped, you may need to follow the applicable return procedure instead.
Exchange / Replacement
Where a replacement is approved, Labosun may arrange a replacement product depending on product availability.
If the same product is unavailable, we may provide an alternative resolution after discussing the available options with you.
Contact Us
If you have questions regarding shipping, returns, replacements or your order, please contact our customer service team.
WhatsApp — WhatsApp Only
+91 7008962117
Please use WhatsApp for customer-service enquiries.
When contacting us regarding an order, please include your order number so that we can assist you more quickly.
Labosun Customer Care
We are committed to providing a simple and reliable shopping experience for parents, children, teachers and educators.
Thank you for choosing Labosun.