Last Updated: 24 September 2026
At Labosun, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how Labosun collects, uses, stores and protects information when you visit labosun.com, create an account, place an order, contact us or otherwise use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
Personal Information
When you place an order, create an account or contact us, we may collect:
- Name
- Mobile/WhatsApp number
- Email address
- Billing address
- Shipping address
- City, state and PIN code
- Order details
- Customer-service communications
Payment Information
Payments may be processed through third-party payment gateways.
Labosun may receive information about the payment status and transaction associated with your order. We do not intentionally collect or store sensitive payment credentials such as your card PIN, CVV or banking password.
Payment information may be handled directly by the relevant payment gateway according to its own privacy policy and security practices.
Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate time spent on pages
- Referring website
- Website interaction information
This information may be used to improve website performance, security and user experience.
2. How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm and manage purchases
- Communicate with you regarding your order
- Provide customer support
- Respond to enquiries
- Process returns, replacements and refunds
- Improve our website and products
- Understand how visitors use our website
- Prevent fraud and misuse
- Maintain website security
- Maintain business and transaction records
- Comply with applicable legal requirements
We may also use information, where permitted and with appropriate choices or consent where required, to send information about new products, offers or Labosun updates.
3. WhatsApp Communication
Labosun provides customer support through WhatsApp.
Customer Support Number
7008962117 — WhatsApp Only
If you contact us through WhatsApp, the information you provide through that conversation may be used to respond to your enquiry, assist with your order or provide customer support.
WhatsApp is operated by a third party and its use is also subject to WhatsApp’s own terms and privacy practices.
Please avoid sending highly sensitive personal or financial information through WhatsApp.
4. Email Communication
You may contact Labosun by email at:
Information included in your email, including your name, email address, order number and other information you choose to provide, may be used to respond to your enquiry or provide customer support.
5. Cookies
Labosun may use cookies and similar technologies to improve your experience on our website.
Cookies may help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic
- Improve website performance
- Understand how visitors interact with our website
- Support relevant advertising or analytics, where used
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Analytics
We may use analytics services to understand how visitors use Labosun.com.
Analytics information may help us understand:
- Which pages are visited
- How visitors navigate the website
- Which products or categories receive interest
- Website performance
- General traffic patterns
Where third-party analytics services are used, their collection and processing of information may also be governed by their respective privacy policies.
7. Advertising
Labosun may use online advertising and marketing services to promote our products.
These services may use cookies, pixels or similar technologies to measure advertising performance or show relevant advertisements.
Where applicable, you may be able to manage advertising preferences through the relevant advertising platform or your browser/device settings.
8. Sharing of Information
We do not sell your personal information as a business practice.
We may share information with trusted third parties where reasonably necessary to operate our business and provide services to you.
These may include:
Delivery & Courier Partners
We may share relevant information such as your name, phone number and delivery address with courier or logistics providers so that your order can be delivered.
Payment Providers
Payment-related information may be processed by payment gateways or financial service providers to complete transactions.
Technology & Service Providers
We may use third-party providers for services such as:
- Website hosting
- Website security
- Analytics
- Payment processing
- Customer support
- Marketing
- Website maintenance
These providers may process information on our behalf as necessary to provide their services.
Legal Requirements
We may disclose information where required or permitted by applicable law, regulation, legal process or lawful government request.
9. Children’s Privacy
Labosun sells products designed for children, but our website is primarily intended to be used by parents, guardians, teachers, educators and other adults.
We do not intentionally seek to collect unnecessary personal information directly from children.
Parents or guardians should place orders and provide personal information on behalf of children where required.
If you believe that a child has provided personal information to us unnecessarily, please contact us at:
We will review the request and take appropriate steps where required by applicable law.
10. Information Security
We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure or loss.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your account, device and login information.
11. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Processing orders
- Customer support
- Returns and refunds
- Accounting and business records
- Legal and regulatory requirements
- Resolving disputes
- Preventing fraud
- Maintaining legitimate business records
When information is no longer required, we may delete or anonymize it, subject to applicable legal and business requirements.
12. Your Choices
Depending on applicable law, you may have rights or choices regarding your personal information.
These may include requesting:
- Access to certain personal information
- Correction of inaccurate information
- Deletion of information where legally applicable
- Withdrawal of certain communications or consent
- Information about how your data is being processed
To make a privacy-related request, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
13. Marketing Communications
If you receive promotional communications from Labosun, you may request to stop receiving them.
You can contact us at:
Please note that even if you opt out of promotional communications, we may still send important transactional messages relating to your orders, payments, shipping, returns or customer-service requests.
14. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
These third-party websites have their own privacy policies and terms.
Labosun is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to our services
- Website improvements
- New technologies
- Changes in our business practices
- Changes in applicable laws or regulations
The updated policy will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
16. Contact Us
If you have questions about this Privacy Policy or how Labosun handles personal information, please contact us.
WhatsApp — WhatsApp Only
7008962117
For an order-related privacy request, please include your order number where applicable.
Your Privacy Matters
At Labosun, we want parents, educators and customers to feel comfortable when shopping with us.
We aim to collect only the information reasonably needed to operate our website, process orders, provide customer service and improve your experience.
Labosun
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